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Hunt Club ExpertMike EdelsteinManaging Director - Customer Success Advisory
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Hunt Club is a new type of search firm that seamlessly integrates service, tech, and network effects to help companies find visionary talent and build stronger teams.
As an Expert in the Hunt Club community, I am thrilled to extend my expertise and experience to the Hunt Club community. Some of the areas I can be helpful:
- Define what a great Customer Success leader looks like and the skill sets required to be successful before you kickoff a search
- Get you introduced to the right candidates in my network
- Aid in screening and vetting your CS candidates
- Review and advise on how to build and grow a successful CS team
Get In Touch
About Coach Mike Edelstein
Coach Mike is an accomplished leader in Enterprise SaaS Customer Success with 25 years of experience. As a Managing Director at WestCap, he designs and leads a Customer Success Advisory Practice for portfolio companies, leveraging his extensive background in building and scaling Customer Success teams across various industries. His focus is on driving revenue retention, expansion, and customer satisfaction through innovative methodologies and effective team management.
- Leads the Customer Success Advisory Practice at West Cap
- 25 years of experience building and leading Customer Success teams, including roles at Thomson Reuters, early-stage startups, and Salesforce, where he supported high-tech strategic enterprise customers.
- Successfully managed multi-million-dollar training and retention initiatives, focusing on user adoption programs and large-scale implementations to drive product usage and business value.
- Adjunct professor at the University of San Francisco Graduate School of Management and a member of their Customer Success Advisory Board, as well as a virtual instructor for SaaSy Sales Leadership.
- Known for developing efficient workflows for Customer Success Managers, enabling them to establish outcome-based relationships with executive stakeholders.
Who are Hunt Club Experts?
Hunt Club Experts are well-connected industry leaders, executives, and high performers who refer people in their network for positions with Hunt Club client organizations.
The Expert Network represents a wide range of industries and functions. Experts are among the top minds in their fields, including visionary marketing executives, first-rate technology leaders, and more.
Hunt Club vs. Traditional Recruiting Models
Imagine if thousands of top business leaders could introduce you to and help you hire your next high-impact executive or individual contributor. Hunt Club is a new type of search firm that makes this possible through a powerful combination of network effects, AI matching technology, and recruiters with industry expertise.
Hunt Club's Model
25,000+ Well-Connected Industry Experts
Our Expert Community connects and refers us to top candidates in their inner circle for open roles. And thanks to our technology, we can do it at scale.
Warm Introductions = 55% Higher Response Rate
A trusted introduction from a well-respected peer makes all the difference and cuts through the noise, resulting in more successful outreach.
Tech-Driven Search Platform
Our Search Platform leverages matching technology to identify bullseye candidates and automates recruiting tasks to hire 6-8x faster.
Recruiting Specialists With Functional Expertise
Hunt Club recruiters are equipped with the deep industry knowledge, market insights, and functional expertise it takes to find the best candidates.
Traditional Recruiting Models
A Single Recruiter's Book of Business
In the world of talent, it comes down to who you know. Why limit your talent pipeline to a single recruiter's phonebook?
Cold Calls & Unopened Emails
In today's competitive world, cold calls go unanswered and traditional recruiting emails gather dust in an inbox, failing to reach the talent you need.
The Old Rolodex
Time is of the essence in the race for top talent. Manual recruiting processes and outdated contact info hold back a growing company.
Recruiting Generalists
You are looking for exceptional, one-of-a-kind talent with specialized skill sets. Your recruiters shouldn't be any different.
Hunt Club is Trusted by Top Companies
![Dollar Shave Club company logo](https://www.huntclub.com/hs-fs/hubfs/dsc%201-1.png?width=100&height=57&name=dsc%201-1.png)
![Bain Capital company logo](https://www.huntclub.com/hs-fs/hubfs/bain-capital-logo%20off%20white-1.png?width=165&height=29&name=bain-capital-logo%20off%20white-1.png)
![Pernod Ricard company logo](https://www.huntclub.com/hs-fs/hubfs/pernod%20ricard.png?width=150&height=56&name=pernod%20ricard.png)
![Pinterest company logo](https://www.huntclub.com/hs-fs/hubfs/pinterest%20logo2.png?width=150&height=36&name=pinterest%20logo2.png)
![Upwork company logo](https://www.huntclub.com/hs-fs/hubfs/upwork-off-white.png?width=150&height=40&name=upwork-off-white.png)
![Oak Street Health company logo](https://www.huntclub.com/hs-fs/hubfs/oak%20street%20health-3.png?width=150&height=53&name=oak%20street%20health-3.png)
1000s of roles placed for thousands of the world's most successful companies
- Chief Executive Officer
- Chief Technology Officer
- Chief Operating Officer
- Chief Financial Officer
- SVP of Revenue
- SVP of Engineering
- VP of Marketing
- VP of People
- VP of Product
- VP of Branding
- VP of Finance
- Director of Sales
- Director of Product Design
- Director of Growth Marketing
- Director of HR/People
![infographic circle with a growing arrow with](https://www.huntclub.com/hs-fs/hubfs/info1.png?width=300&height=300&name=info1.png)
Completed Engagements
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Placement Rate
![infographic with a person icon and](https://www.huntclub.com/hs-fs/hubfs/info3.png?width=300&height=300&name=info3.png)
Interviews to Hire
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Faster than Traditional Search
Expert Story
A referral from a respected peer makes all the difference
Meet Lindsay Knight, Partner at Chicago Ventures. She’s a Hunt Club Expert who has made over 50 introductions to contacts in her network. Learn how her relationship with a seasoned HR leader in Chicago helped him land his next exciting role at a high-growth startup.
![Lindsay Knight Headshot-1](https://www.huntclub.com/hs-fs/hubfs/mjtw-assets/images/Lindsay%20Knight%20Headshot-1.png?width=434&height=586&name=Lindsay%20Knight%20Headshot-1.png)